Shipping policy
Spoodyhouse Shipping Policy
Last Updated: October 14, 2026
Thank you for shopping with SpoodyHouse.
SpoodyHouse products are handmade, produced in small batches, or made to order. Each order may require preparation, production, assembly, inspection, and careful packaging before shipment.
This Shipping Policy explains how we process and ship orders, estimated delivery times, shipping costs, cancellations before shipment, customs and import charges, tracking, delivery issues, and what to do if something goes wrong with your order.
This Shipping Policy should be read together with our Terms of Service, Return, Replacement & Refund Policy, and Privacy Policy.
Nothing in this Shipping Policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded, restricted, or waived under applicable law.
1. ORDER PROCESSING
Many SpoodyHouse products are handmade, produced in small batches, or made to order.
Our typical processing time is:
1–2 business days
Processing time may include:
- Producing or preparing your product;
- Completing handmade or 3D-printed components;
- Assembling the product where applicable;
- Preparing selected options or personalization;
- Inspecting the product; and
- Carefully packaging the order for shipment.
Processing time generally begins after your order has been accepted and payment has been successfully processed.
Business days generally exclude weekends and applicable holidays.
Personalized, custom-made, unusually large, or higher-quantity orders may require additional preparation time. If a substantially different processing time applies to a particular product, we will provide that information on the applicable product page or otherwise communicate it to you.
2. ORDER CANCELLATIONS — 24-HOUR CANCELLATION WINDOW
We understand that mistakes can happen when placing an order.
You may request to cancel your order within 24 hours after placing it, provided the order has not already been shipped.
After the 24-hour cancellation window expires, cancellation is no longer guaranteed because production, preparation, assembly, or customization of your handmade order may already be underway.
To request a cancellation within the 24-hour window, please contact us as soon as possible at:
If your cancellation request is received within 24 hours of purchase and your order has not shipped, we will honor the cancellation request.
After the 24-hour cancellation window, we may be able to accommodate a cancellation request at our discretion if the order has not yet shipped.
Once an order has been shipped, it can no longer be canceled.
If an order is successfully canceled after payment has been collected, any applicable refund will be issued to the original payment method.
The 24-hour cancellation window applies before shipment and is separate from our 15-Day Order Protection, which begins after delivery and applies to eligible product or delivery issues.
For complete cancellation terms, please refer to our Terms of Service and Return, Replacement & Refund Policy.
3. ESTIMATED DELIVERY TIME
After your order has been processed and shipped, the typical estimated delivery time to the United States is:
4–12 business days
Unless expressly stated otherwise, delivery times are estimates and are not guaranteed delivery dates.
Occasional delays may occur due to circumstances outside our reasonable control, including:
- Shipping carrier delays;
- Customs or international transit processing;
- Severe weather;
- Holidays or peak shipping periods;
- Transportation disruptions;
- Local delivery conditions; or
- Incorrect or incomplete shipping information.
We will make reasonable efforts to prepare and ship your order within the processing timeframe stated on our website.
4. SHIPPING COSTS
We aim to keep shipping costs simple and transparent.
Orders of $35 USD or More
Orders of $35 USD or more qualify for free U.S. shipping.
Orders Under $35 USD
For orders under $35 USD, the applicable shipping charge will be clearly displayed at checkout before you complete your purchase.
The shipping charge, where applicable, is included in the final checkout total.
There are no undisclosed shipping charges added after checkout.
5. NO ADDITIONAL FEES UPON DELIVERY
The total amount displayed at checkout is the final amount you will pay for your order.
Any applicable costs associated with shipping and delivering your order are included in the final amount shown at checkout.
You will not be required to pay additional:
Customs duties;
Import fees;
Handling charges; or
Delivery fees
when your order is delivered.
For orders under $35 USD, any applicable shipping charge will already be clearly displayed and included in the checkout total before payment.
For example, if your final checkout total is $83.79, the amount you pay for that order is $83.79. You will not be asked to pay an additional customs, import, handling, or delivery fee when receiving the package.
6. SHIPPING DESTINATIONS
SpoodyHouse currently ships to eligible addresses in the United States where delivery is available through our supported shipping services.
Shipping availability may depend on destination, carrier coverage, delivery restrictions, or other circumstances affecting our ability to fulfill an order.
If we are unable to ship an accepted order to the address provided, we will contact you regarding an appropriate resolution.
If we are unable to fulfill the order, we may cancel the affected order and refund the applicable amount to the original payment method.
7. SHIPPING ADDRESS RESPONSIBILITY
Please carefully review your shipping information before completing your order.
You are responsible for providing a complete and accurate shipping address, including, where applicable:
- Recipient name;
- Street address;
- Apartment, unit, or suite number;
- City;
- State;
- ZIP code; and
- Appropriate contact information.
If you notice an error in your shipping information, please contact us as soon as possible at:
We will make reasonable efforts to update your shipping information if the order has not yet been shipped.
However, we cannot guarantee that an address modification can be completed once processing or fulfillment has progressed.
Once an order has been handed over for shipment, we cannot guarantee that the shipping address can be changed.
SpoodyHouse is not responsible for delays or delivery problems caused by incorrect or incomplete shipping information provided by the customer, except to the extent otherwise required by applicable law.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply before the order can be shipped again.
8. ORDER TRACKING
Once your order has been processed and physically handed over to our international logistics partner in Vietnam, you will receive a tracking number to monitor your shipment.
Please note that the tracking number provided may be associated with the local delivery carrier responsible for the final stage of delivery in the United States, rather than the international logistics provider handling transportation from Vietnam.
As a result, tracking information may not display every movement of your package during international transportation.
Understanding International Shipping Tracking Statuses
SpoodyHouse orders are shipped from Vietnam to the United States through international logistics services.
Your package is first handled by our international logistics partner, which coordinates export processing, international transportation, customs clearance, and the transfer of your shipment to the last-mile delivery carrier in the United States.
The last-mile carrier is responsible for transporting your package through its domestic delivery network and delivering it to your address.
Because these stages are handled by different logistics providers, the tracking status displayed by the last-mile carrier may not reflect your package's actual progress during international transportation.
Here's what each tracking status means within our shipping process:
Pre-Transit / Pre-Shipment / Label Created
When you receive a tracking number from SpoodyHouse, your package has already been prepared, packaged, and physically handed over to our international logistics partner in Vietnam.
During this stage, your package may be undergoing export processing, international transportation, transit through logistics hubs, or customs clearance before being transferred to the last-mile delivery carrier in the United States.
Your tracking may continue to display Pre-Transit, Pre-Shipment, or Label Created because the last-mile carrier has not yet physically received and scanned your package into its tracking system.
This is a normal part of our international shipping process. Your package has already been shipped from our facility, even though the last-mile carrier has not yet recorded its first physical scan.
Tracking may remain in this status for several days while your package travels internationally. This does not necessarily indicate a delay, an undelivered handover, or a lost shipment.
Once your package has completed international transportation and customs clearance, it will be handed over to the last-mile carrier in the United States. After the carrier physically receives and scans the package, tracking will typically update to In Transit.
In Transit
Within our shipping process, this status typically means your package has arrived in the United States, completed customs clearance, and been physically received and scanned by the last-mile delivery carrier.
Your package is now moving through the carrier's domestic transportation network toward your delivery address.
Tracking updates may become more frequent as your package passes through domestic sorting facilities, distribution centers, and local delivery facilities.
Out for Delivery
This status generally means your package has reached the local delivery facility and is scheduled for a delivery attempt, typically on the same day.
The last-mile delivery carrier is handling your package for delivery to your address.
Actual delivery timing may vary depending on local delivery conditions and carrier operations.
Delivered
This status indicates that the last-mile delivery carrier has recorded your package as successfully delivered to your address or another designated delivery location.
If tracking shows Delivered but you cannot locate your package, please follow the instructions in Section 10, Packages Marked as Delivered.
When to Contact SpoodyHouse
If your tracking displays Pre-Transit or Pre-Shipment for several days, please remember that your package has already been physically handed over to our international logistics partner in Vietnam.
During international transportation, the last-mile carrier's tracking system may not show new updates because the package has not yet reached its domestic delivery network.
A Pre-Transit status does not mean SpoodyHouse has not shipped your order. It simply indicates that the last-mile carrier has not yet recorded its first physical acceptance scan.
Our typical estimated delivery timeframe to the United States is 4–12 business days after order processing and shipment, as explained in Section 3.
If your estimated delivery window has passed, your tracking remains unchanged for an unusually long period, or you have any concerns about your shipment, please contact us at:
Please include your order number so we can review the available shipment information and, where appropriate, contact our international logistics partner or the last-mile delivery carrier to investigate.
We encourage customers to contact SpoodyHouse first if they have any questions or concerns about their shipment. Our team will be happy to clarify tracking information, investigate shipping issues, and help find an appropriate resolution.
This recommendation does not limit any rights or protections available under applicable law or through your payment provider.
9. DELAYED ORDERS
Because SpoodyHouse ships physical handmade products internationally, delivery times may occasionally be affected by circumstances outside our reasonable control.
If your order has not arrived within the expected delivery timeframe, please first review your tracking information for the latest available status.
If the tracking information does not provide a clear explanation or your package appears significantly delayed, please contact:
Please include your order number so that we can review the available shipping information and assist you.
Where appropriate, we may review the tracking history or work with the applicable shipping or logistics provider to investigate a significant delay.
A delivery estimate is not a guaranteed delivery date unless we expressly state otherwise.
10. PACKAGES MARKED AS DELIVERED
If tracking shows that your package has been delivered but you cannot locate it, please first:
- Check the delivery location, mailbox, porch, parcel locker, reception area, or other location where the carrier may have left the package;
- Check with household members or other authorized persons who may have accepted the delivery; and
- Review the tracking information for delivery notes or additional details.
If you still cannot locate the package, please contact us at:
Please include your order number and relevant tracking information.
We will review the available shipping information and, where appropriate, assist with the next steps or investigation with the applicable shipping or logistics provider.
A carrier delivery scan may be considered as part of our review, but we may also consider other reasonably available information when investigating a reported delivery issue.
11. PACKAGES LOST IN TRANSIT
If tracking information indicates that your package may have been lost in transit, please contact:
We may review the tracking history and, where appropriate, work with the applicable shipping or logistics provider to investigate the shipment.
We may request reasonable information necessary to verify the shipment and investigate the issue.
If the package is confirmed to have been lost before successful delivery, we will provide an appropriate resolution at no additional cost to you.
Depending on the circumstances, this may include a replacement shipment or refund.
The appropriate resolution may depend on the shipping investigation, order status, product availability, and other relevant circumstances.
12. 15-DAY ORDER PROTECTION
Please inspect your order after delivery.
Contact us within 15 days of the delivery date if your order:
- Arrives damaged;
- Has a manufacturing defect;
- Is incomplete or missing a product or component that should have been included;
- Contains an incorrect product or product option; or
- Is materially different from what you ordered.
This period is our 15-Day Order Protection for eligible product or delivery issues.
It is not a general 15-day change-of-mind return period.
Claims are handled in accordance with our Return, Replacement & Refund Policy.
Once an eligible issue is verified, we will make it right at no additional cost to you.
Depending on the circumstances, the appropriate resolution may include:
- A replacement product;
- A replacement component; or
- An approved return and refund.
13. DAMAGED, DEFECTIVE, INCOMPLETE OR INCORRECT ORDERS
We carefully inspect and package our handmade products before shipment.
If your order arrives damaged, defective, incomplete, incorrect, or materially different from what you ordered, please contact us within the 15-Day Order Protection period.
Depending on the issue, supporting evidence may include:
- Your order number;
- A continuous unboxing video;
- Clear photographs or videos showing the specific issue;
- Photographs or video of the shipping package and protective packaging where relevant;
- Proof of purchase; and
- Other information reasonably necessary to verify the issue.
Full claim requirements are provided in our Return, Replacement & Refund Policy.
Once an eligible issue is verified, SpoodyHouse will provide the appropriate resolution at no additional cost to you.
14. CONTINUOUS UNBOXING VIDEO FOR ORDER ISSUES
Because SpoodyHouse products are handmade and carefully packaged before international shipment, our Return, Replacement & Refund Policy requires a continuous unboxing video for certain claims involving products that arrive damaged, defective, incomplete, or incorrect.
The video should begin while the shipping package is still sealed and continuously show:
- The sealed package;
- Opening of the package;
- Removal of the product; and
- The product's initial condition and contents.
Additional photographs, videos, packaging evidence, or information may also be requested where reasonably necessary to understand or verify the issue.
This evidence helps us determine the condition in which the order arrived and distinguish shipping damage, manufacturing issues, missing components, or incorrect products from damage or changes occurring after delivery.
Nothing in these evidence requirements is intended to limit any consumer rights that cannot legally be waived or restricted under applicable law.
Photographs, videos, continuous unboxing videos, and other personal information submitted in connection with a claim are processed in accordance with our Privacy Policy.
Claim evidence submitted specifically for customer support or order-protection purposes will not be used for advertising, social media, testimonials, or other promotional purposes without your permission.
15. APPROVED RETURNS AND OUR U.S. RETURN WAREHOUSE
Do not return an order to the address shown on the original shipping package unless we specifically instruct you to do so.
Approved product returns are handled through our designated U.S. return warehouse.
You must contact SpoodyHouse and receive return authorization before sending any product back.
If a return is approved, we will provide the correct U.S. return address and detailed return instructions by email.
The specific return address is provided only after the return request has been reviewed and authorized.
Unauthorized returns, returns sent to an incorrect address, or returns that do not follow the provided instructions may not be accepted or eligible for a refund.
For approved eligible claims, SpoodyHouse covers the approved return shipping cost in accordance with our Return, Replacement & Refund Policy.
Our U.S. return warehouse is used only to process authorized returns.
The use of a U.S. return warehouse does not mean that SpoodyHouse is established or operates as a U.S. business. SpoodyHouse is an independent handmade seller based in Vietnam.
16. CHANGE-OF-MIND RETURNS
Because SpoodyHouse products are handmade, made to order, or produced in small batches, we do not accept returns or exchanges solely because you change your mind after receiving your order.
Examples include situations where you:
No longer want or need the product;
Change your mind about the purchase;
Prefer another color, theme, design, or product;
Select the wrong size, color, theme, design, or product option; or
Order an item by mistake
when the product delivered correctly matches the order you placed.
If you realize you made a mistake after placing your order, please use the 24-hour cancellation window described in Section 2.
This no-change-of-mind return policy does not affect your protection if the product arrives damaged, defective, incomplete, incorrect, or materially different from what you ordered.
Please refer to our Return, Replacement & Refund Policy for complete details.
17. PERSONALIZED AND CUSTOM-MADE PRODUCTS
Personalized and custom-made products are prepared according to customer-selected or customer-requested specifications.
These products cannot be returned or exchanged solely because of a change of mind.
Personalized or custom-made products are eligible for cancellation within 24 hours of purchase if they have not yet shipped, as described in Section 2. After that window, cancellation is not guaranteed.
However, these products remain protected if they arrive:
- Damaged;
- Defective;
- Incomplete;
- Incorrect; or
- Materially different from the customization confirmed in your order.
Please contact us within 15 days of delivery if you believe there is an eligible issue.
18. INTERNATIONAL SHIPPING AND CUSTOMS PROCESSING
SpoodyHouse is an independent handmade seller based in Vietnam, and orders shipped to the United States may travel through international shipping and customs networks before final delivery.
International transit or customs processing may occasionally affect tracking updates or delivery times.
However:
You will not be required to pay additional customs duties, import fees, handling charges, or delivery fees upon delivery.
Any applicable costs associated with delivering your order are already accounted for in the final amount displayed at checkout.
This section should be read together with Section 5 regarding the final checkout total.
19. PRIVACY AND SHIPPING INFORMATION
To process, fulfill, ship, deliver, investigate, replace, or return an order, we may provide necessary information to Shopify and relevant:
- Shipping providers;
- Logistics providers;
- Fulfillment providers;
- Payment providers;
- Return-processing providers; and
- Other service providers reasonably necessary to process the transaction.
This information may include your name, shipping address, contact information, order information, tracking information, and other information reasonably necessary to process or deliver your order.
If you submit photographs, videos, a continuous unboxing video, packaging evidence, or other information in connection with a shipping or order claim, that information will be processed in accordance with our Privacy Policy.
Please refer to our Privacy Policy for more information about how personal information is collected, used, disclosed, and retained.
20. RELATIONSHIP WITH OUR OTHER POLICIES
This Shipping Policy primarily governs order processing, shipping, tracking, delivery, and shipping-related issues.
Our related policies govern other aspects of your purchase:
Terms of Service — governs the general terms applicable to use of our Services and purchases from SpoodyHouse.
Return, Replacement & Refund Policy — governs the 24-hour cancellation window, 15-Day Order Protection, claim requirements, approved returns, replacements, and refunds.
Privacy Policy — explains how personal information, including shipping information and claim evidence, is collected, used, disclosed, and retained.
These policies should be read together.
Nothing in one policy is intended to eliminate rights or protections expressly provided under another policy or rights that cannot legally be excluded under applicable law.
21. CONSUMER RIGHTS
Nothing in this Shipping Policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded, restricted, or waived under applicable law.
Where applicable law provides mandatory consumer rights that differ from or exceed the protections described in this Shipping Policy, those mandatory rights remain unaffected.
22. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to:
- Shipping methods;
- Delivery services;
- Processing or fulfillment practices;
- Shopify or other service providers;
- Return-processing arrangements;
- Business operations; or
- Applicable requirements.
The most current version will be available on our website.
Where appropriate or required by applicable law, we will provide notice of material changes.
Changes to this Shipping Policy will not retroactively remove rights applicable to orders already placed where such rights cannot legally be altered.
23. CONTACT US
If you have questions about order processing, cancellation, shipping, delivery, tracking, a missing package, or another shipping-related issue, please contact:
SpoodyHouse
Email: spoodyhouse@gmail.com
Based in: Vietnam
When contacting us about an existing order, please include your order number so that we can locate the relevant transaction and assist you efficiently.