SPOODYHOUSE PRIVACY POLICY

Last Updated: October 14, 2026

SpoodyHouse (“SpoodyHouse,” “we,” “us,” or “our”) operates this online store and website, including the related information, content, features, products, and services made available through it (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit or use our Services, place or cancel an order, communicate with us, request customer support, submit an order-protection claim, request a return, replacement, or refund, or otherwise interact with SpoodyHouse.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will control with respect to those privacy matters.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Nothing in this Privacy Policy is intended to limit any privacy or consumer rights that cannot legally be waived or restricted under applicable law.

1. PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to an identifiable individual.

Depending on how you interact with our Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information.

Contact Information

This may include your:

• Name
• Email address
• Phone number
• Billing address
• Shipping address.
• Order and Transaction Information

This may include:

• Products you view or purchase
• Products added to your cart or wishlist
• Product options, colors, themes, designs, sizes, or personalization selections
• Order number
• Order history
• Transaction details
• Order status
• Shipping and delivery information
• Cancellation requests and cancellation status
• Approved returns
• Replacement products or components
• Refunds and refund status
• Other order-related resolutions.
• Payment and Transaction Information

This may include:

• Payment method
• Transaction details
• Payment status
• Payment confirmation
• Refund transaction information
• Other information necessary to process, verify, cancel, or refund a payment.

Payments and refunds may be processed through Shopify or other payment service providers.

Full payment card details may be collected and processed directly by those payment providers rather than by SpoodyHouse.

Account Information

If account functionality is available and you choose to create an account, we may process information such as:

• Username
• Account credentials
• Preferences
• Settings
• Information associated with your customer account.
• Communications With Us

We may collect information you provide when you contact us, including:

• Customer service inquiries
• Questions
• Feedback
• Cancellation requests
• Shipping or delivery inquiries
• Order-protection claims
• Return, replacement, or refund communications
• Other messages you send to us.
• Order Issue and Claim Information

If you contact us regarding an order that arrives damaged, defective, incomplete, incorrect, or materially different from what you ordered, we may collect information necessary to review, verify, and resolve your claim.

This may include:

• Your order number
• Description of the issue
• Photographs of the product
• Videos of the product
• Continuous unboxing videos
• Photographs or videos of the shipping package and protective packaging
• Evidence of visible shipping damage
• Proof of purchase
• Other information reasonably necessary to verify and resolve the reported issue.

When submitting photographs or videos, please avoid including unnecessary personal or sensitive information, such as faces, identification documents, payment information, financial information, or unrelated individuals, unless reasonably necessary to demonstrate the issue.

Return and Replacement Information

If an approved claim requires a product return or replacement, we may process information reasonably necessary to arrange and administer that resolution, including:

• Return authorization information
• Return shipping information
• Return tracking information
• Replacement shipping information
• Returned-product inspection information
• Refund status.

Approved returns are handled in accordance with our Return, Replacement & Refund Policy.

Device Information

This may include information about your:

• Device
• Browser
• Network connection
• IP address
• Other online or device identifiers.
• Usage Information

We may collect information about how you interact with our Services, including how and when you browse, navigate, or use our website.

2. SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly from you, such as when you place an order, request a cancellation, create an account, contact us, submit a customer support request, submit evidence relating to an order issue, request an approved return, replacement, or refund, subscribe to marketing communications, or otherwise provide information to us.

Automatically through the Services, including through your device, browser, cookies, pixels, and similar technologies when you visit or interact with our website.

From Shopify and our service providers, including providers that assist with ecommerce functionality, payments, refunds, fraud prevention, analytics, customer support, order fulfillment, shipping, approved returns, and replacement shipments.

From shipping, logistics, or return-service providers, where necessary to fulfill an order, investigate a delivery issue, process an approved return, or arrange a replacement.

From advertising, business, or other third-party partners, where permitted by applicable law and depending on the services and features we use.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes.

Providing and Fulfilling Our Services

We may use personal information to:

• Process and fulfill orders
• Process payments
• Prepare and ship products
• Provide order confirmations and updates
• Manage customer accounts
• Provide customer support
• Process eligible cancellations
• Process approved returns, replacements, and refunds
• Arrange replacement or return shipments
• Maintain order and transaction records
• Otherwise provide the products and Services you request.
• 24-Hour Order Cancellation Requests

SpoodyHouse provides a 24-hour cancellation window for orders that have not yet shipped, as described in our Return, Replacement & Refund Policy and Terms of Service.

If you request to cancel an order, we may process your order information, contact information, payment information, order status, fulfillment status, and related communications to:

• Determine whether the cancellation request was submitted within the applicable cancellation window
• Determine whether the order has already been shipped
• Review production, preparation, assembly, or customization status where relevant, particularly for requests received after the 24-hour cancellation window
• Process an eligible cancellation
• Communicate the status of your cancellation request
• Process an applicable refund to the original payment method.

A cancellation request applies before shipment and is separate from our 15-Day Order Protection, which applies after delivery to eligible product or delivery issues.

If a cancellation request is submitted after the 24-hour cancellation window, we may use relevant order and production-status information to determine whether the request can still be accommodated in accordance with our policies.

15-Day Order Protection and Claim Verification

If you report an eligible order issue within 15 days of delivery, we may use your order information, communications, photographs, videos, continuous unboxing video, packaging evidence, and other supporting documentation to:

• Verify reported shipping damage
• Verify manufacturing defects
• Verify missing products or components
• Verify incorrect products or product options
• Determine whether the product is materially different from what was ordered
• Detect or prevent fraudulent or duplicate claims
• Determine the appropriate resolution under our Return, Replacement & Refund Policy.

Depending on the verified issue, the appropriate resolution may include:

• A replacement product
• A replacement component
• An approved return and refund.

The 15-Day Order Protection is not a change-of-mind return period.

Claim Evidence and Continuous Unboxing Videos

For certain claims involving products that arrive damaged, defective, incomplete, or incorrect, our Return, Replacement & Refund Policy requires a continuous unboxing video to help verify the condition of the order when it arrived.

We may process that video together with photographs, packaging evidence, order information, and related communications for purposes including:

• Claim verification
• Determining the condition of the order upon arrival
• Identifying possible shipping damage
• Identifying missing or incorrect components
• Distinguishing manufacturing defects from post-delivery damage
• Fraud and duplicate-claim prevention
• Resolving disputes
• Determining the appropriate resolution.

We may request additional photographs, videos, or information when reasonably necessary to understand or verify an issue.

Nothing in our evidence requirements is intended to limit any consumer or privacy rights that cannot legally be waived or restricted under applicable law.

Claim Evidence and Marketing

Photographs, videos, continuous unboxing videos, packaging evidence, and other materials submitted specifically for:

• Customer support
• 15-Day Order Protection
• Claim verification
• Approved returns
• Replacements
• Refunds

are used for claim administration and related legitimate business purposes.

We will not use claim evidence submitted specifically for these purposes in advertising, social media, testimonials, or other promotional materials without your permission.

This does not prevent us from using reviews, photographs, videos, testimonials, or other content that you separately and voluntarily provide for review, promotional, testimonial, or similar purposes, subject to applicable law.

Returns, Replacements and Refunds

If an eligible claim results in an approved return, replacement, or refund, we may use your personal information to:

• Issue return authorization
• Provide return instructions
• Arrange or administer approved return shipping
• Process returns through our designated U.S. return warehouse
• Track the return shipment
• Inspect and document the returned product where appropriate
• Arrange a replacement product or component
• Ship the replacement
• Process an approved refund to the original payment method
• Communicate with you regarding the status of the resolution.

The use of a U.S. return warehouse for approved returns does not change SpoodyHouse's business location or the other information provided in our policies.

Security and Fraud Prevention

We may use personal information to:

• Protect transactions and accounts
• Detect and investigate suspected fraud
• Prevent fraudulent or duplicate claims
• Verify cancellation, return, replacement, or refund requests
• Detect illegal, malicious, or unsafe activity
• Protect our Services and customers
• Maintain the security and integrity of our store.
• Communications and Customer Support

We may use your information to:

• Respond to questions
• Provide customer support
• Communicate about orders
• Provide shipping and delivery updates
• Respond to cancellation requests
• Provide claim updates
• Provide return, replacement, or refund updates
• Maintain our customer relationship with you.
• Marketing and Advertising

Where permitted by applicable law, we may use personal information to provide marketing or promotional communications, including promotional emails, and to display, personalize, or measure advertising through Shopify and our advertising or ecommerce partners.

You may opt out of promotional emails by using the unsubscribe link included in those emails.

Even if you opt out of marketing communications, we may still send non-promotional communications necessary for:

• Your orders
• Cancellations
• Shipping and delivery
• Customer support
• Claims
• Returns
• Replacements
• Refunds
• Account administration
• Other transactions.
• Improving Our Services

We may use information about how customers interact with our store to:

• Understand customer preferences
• Improve our website
• Improve our products
• Improve packaging and shipping practices
• Improve customer support and claim handling
• Improve the customer experience
• Evaluate the effectiveness and security of our Services.
• Legal and Compliance Purposes

We may process personal information where reasonably necessary to:

• Comply with applicable laws and legal obligations
• Respond to valid legal requests
• Establish, exercise, or defend legal claims
• Resolve disputes
• Maintain appropriate business and transaction records
• Investigate fraud or misuse
• Enforce or investigate potential violations of our Terms or policies.

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary for legitimate business purposes.

Shopify

Our store is powered by Shopify.

Personal information may be processed by Shopify to provide ecommerce functionality and related services, including order processing, payments, customer accounts, privacy functionality, and other features used by our store.

Payment Providers

Payment providers may process information necessary to authorize payments, process transactions, process cancellation refunds, issue approved refunds, prevent fraud, and maintain payment records.

SpoodyHouse may not directly receive or store full payment card details processed by those providers.

Service Providers

We may disclose necessary personal information to service providers that assist us with:

• Payment processing
• Website hosting and ecommerce services
• IT and cloud services
• Analytics
• Fraud prevention
• Customer support
• Order fulfillment
• Shipping and delivery
• Approved return processing
• Replacement shipments
• Other services necessary to operate our store.

We provide or make available information reasonably necessary for those services, subject to our arrangements with the applicable provider and applicable law.

Shipping and Fulfillment Providers

We may provide information such as your:

• Name
• Shipping address
• Phone number
• Email address
• Relevant order information

to shipping, logistics, fulfillment, or delivery providers where reasonably necessary to process and deliver your order or replacement.

Approved Return Processing

If a return is approved, necessary personal and order information may be provided to shipping, logistics, return-processing, or warehouse providers involved in handling the return.

Approved product returns may be sent to our designated U.S. return warehouse in accordance with our Return, Replacement & Refund Policy.

The return address is provided after return authorization and should not be used for unauthorized returns.

Advertising and Marketing Partners

Where applicable, we may disclose or make information available to Shopify or advertising and marketing partners to provide, personalize, or measure advertising, subject to applicable law and available privacy choices.

Claim evidence submitted specifically for customer support, order protection, return, replacement, or refund purposes is not provided for advertising use without your permission.

At Your Direction or With Your Consent

We may disclose information when you direct us to do so, request that we do so, or otherwise provide consent.

Legal and Business Purposes

We may disclose personal information where reasonably necessary to:

• Comply with applicable legal obligations
• Respond to valid legal process
• Protect our rights or the rights of others
• Investigate fraud or misuse
• Resolve disputes
• Facilitate a legitimate transfer or restructuring of the business.

5. RELATIONSHIP WITH SHOPIFY

Our Services are hosted and supported by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our store in order to provide and improve its services.

Information submitted through our store may be transmitted to Shopify and other service providers, including providers located in countries other than the country where you live.

Shopify may also process information in connection with certain ecommerce, analytics, advertising, security, fraud-prevention, personalization, order-management, and privacy features.

For certain processing activities, Shopify may be independently responsible for how it processes your personal information.

You can learn more through the Shopify Consumer Privacy Policy and Shopify's available privacy controls.

6. COOKIES AND SIMILAR TECHNOLOGIES

We, Shopify, and our service providers may use cookies, pixels, and similar technologies to:

• Operate our store
• Remember preferences
• Maintain shopping-cart and account functionality
• Understand how customers interact with the Services
• Maintain security
• Prevent fraud
• Analyze performance
• Where applicable, provide, personalize, or measure advertising.

Depending on where you live, you may have choices regarding certain cookies or advertising-related processing.

Where required by applicable law, we will provide appropriate privacy choices or consent mechanisms.

7. THIRD-PARTY WEBSITES AND LINKS

Our Services may contain links to websites, social media platforms, applications, payment services, or other online services operated by third parties.

We do not control the privacy or security practices of independent third parties.

If you follow a third-party link or interact with a third-party service, we encourage you to review that party's privacy policy and terms.

Information you voluntarily make public through social media or other public or semi-public platforms may be visible to others and may be subject to the privacy practices of those platforms.

8. CHILDREN'S PRIVACY

Our Services are intended for a general adult audience and are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us at:

spoodyhouse@gmail.com

We will review the request and take appropriate action where required.

9. SECURITY OF YOUR INFORMATION

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending unnecessary sensitive or confidential information through unsecured communication channels.

When submitting photographs, videos, continuous unboxing videos, or other evidence for an order claim, please avoid including unnecessary:

• Identification documents
• Financial or payment information
• Faces of unrelated individuals
• Private documents
• Other sensitive information

unless reasonably necessary to demonstrate the issue.

10. RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our Services
• Fulfill and maintain records of orders
• Process and document cancellations
• Maintain customer accounts where applicable
• Provide customer support
• Administer approved returns, replacements, and refunds
• Administer 15-Day Order Protection claims
• Prevent fraud or duplicate claims
• Resolve disputes
• Maintain necessary business and transaction records
• Comply with applicable legal obligations.

Order-issue documentation, including photographs, videos, continuous unboxing videos, packaging evidence, communications, return information, and other claim-related information, may be retained for as long as reasonably necessary to:

• Administer the claim
• Complete a replacement, return, or refund
• Prevent fraud or duplicate claims
• Resolve disputes
• Maintain appropriate business records
• Comply with applicable legal requirements.

Retention periods may vary depending on the nature of the information and the purpose for which it is processed.

11. YOUR PRIVACY RIGHTS AND CHOICES

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Right to Access or Know — requesting access to certain personal information we maintain about you
• Right to Delete — requesting deletion of certain personal information, subject to applicable exceptions
• Right to Correct — requesting correction of inaccurate personal information
• Right to Data Portability — requesting a copy of certain personal information in a portable format where applicable
• Right to Opt Out of Certain Sale, Sharing, or Targeted Advertising Activities — where provided by applicable law
• Right to Manage Marketing Communications — opting out of promotional emails using the unsubscribe option included in those messages.

These rights are not absolute and may be subject to exceptions under applicable law.

For example, we may need to retain certain information to:

• Fulfill an order
• Process or document a cancellation
• Complete a replacement, approved return, or refund
• Process an order-protection claim
• Prevent fraud
• Maintain transaction records
• Resolve disputes
• Comply with legal obligations.

We may need to verify your identity before processing certain privacy requests.

Where applicable law permits the use of an authorized agent, we may request appropriate evidence that the agent is authorized to act on your behalf.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

For certain information processed independently by Shopify, you may also need to exercise your rights directly through Shopify's privacy controls.

12. ADVERTISING PRIVACY CHOICES

Depending on where you live, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or activities defined by applicable law as a “sale” or “sharing” of personal information.

Where applicable, these choices may be available through our store's privacy controls or Shopify's privacy tools.

If supported and required by applicable law, certain recognized browser-based privacy preference signals, such as Global Privacy Control, may also be processed in accordance with applicable requirements.

Your decision to exercise an available advertising privacy choice will not affect necessary communications relating to your order, cancellation, shipping, claim, return, replacement, refund, or customer support request.

13. INTERNATIONAL DATA TRANSFERS

SpoodyHouse is based in Vietnam and operates an online store serving customers through Shopify and other service providers.

As a result, personal information may be transferred to, stored in, or processed in countries other than the country where you live.

This may include processing necessary for:

• Ecommerce services
• Payments and refunds
• Shipping and delivery
• Customer support
• Fraud prevention
• Approved returns
• Replacement shipments
• Analytics
• Other services used to operate our store.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Our service providers may also maintain their own international data-transfer arrangements in accordance with the laws applicable to their processing activities.

14. COMPLAINTS

If you have a complaint or concern regarding how we handle your personal information, please contact us first at:

spoodyhouse@gmail.com

We will review your concern and respond as appropriate.

Depending on where you live, you may also have the right to contact or lodge a complaint with an applicable privacy or data-protection authority.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

• Our Services
• Privacy practices
• Technology
• Shopify or other service providers
• Shipping or return-processing arrangements
• Business operations
• Legal and regulatory requirements.

When we update this Privacy Policy, we will update the “Last Updated” date displayed at the top of this page.

Where required by applicable law, we will provide additional notice of material changes.

16. RELATIONSHIP WITH OUR OTHER POLICIES

This Privacy Policy explains how personal information is collected, used, disclosed, and retained.

Our other policies govern separate aspects of your relationship with SpoodyHouse:

Terms of Service — governs the general terms applicable to your use of our Services and purchases.

Shipping Policy — explains order processing, shipping, delivery, and related shipping matters.

Return, Replacement & Refund Policy — explains our 24-hour cancellation window, 15-Day Order Protection, claim requirements, approved returns, replacements, and refunds.

If there is a conflict concerning the collection, use, disclosure, or processing of personal information, this Privacy Policy controls with respect to that privacy issue.

Nothing in this Privacy Policy or our other policies is intended to exclude, restrict, or waive rights that cannot legally be excluded, restricted, or waived under applicable law.

17. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right available to you, please contact:

SpoodyHouse

Email: spoodyhouse@gmail.com

Based in: Vietnam

For questions specifically concerning an order, cancellation, shipping issue, 15-Day Order Protection claim, approved return, replacement, or refund, please include your order number so we can locate the relevant transaction and assist you efficiently.